PRODUCT QUALITY GUARANTEE
This product is covered by a 10 years replacement product warranty and a 12 month warranty over spare parts and labour.
10 YEARS WARRANTY – DOMESTIC USE
This warranty covers faults in product construction, materials and assembly supplied for Domestic Use. For the purposes of this warranty ‘Domestic Use’ means use for all residential or personal accommodation applications such as private dwellings, hotels, motels and retirement villages. Products which are found upon inspection by an authorized representative to be defective in construction, material or assembly, will be repaired or exchanged with an equivalent product free of charge within the warranty period outlined in the table. Replaced items become Lixil’s property.
Labour and Spare Parts
The labour for the replacement of products and spare parts to which this warranty applies will be supplied by relevant supplier using licensed plumbers within 1 year from the date of purchase. Spare parts which are
within 1 year from the date of purchase found upon inspection by an authorised representative to be defective in construction, material or assembly, will be replaced free of charge.
Warranty Conditions
This warranty will apply only under all of the following conditions:
This warranty does not cover products purchased as an ex-display without being fully checked and tested for sale by the manufacturer. This warranty does not include faults caused by:
1 YEAR WARRANTY – COMMERCIAL USE
For the purposes of this warranty ‘Commercial Use’ means anything other than Domestic Use, including use in commercial applications in commercial or non-residential premises, public buildings such as schools and sports centres, and in other commercial establishments such as hospitals and restaurants.
The Commercial Use warranty covers this product against manufacturing faults in the construction, material and assembly of both the finished products and any spare parts. Products and spare parts which are found upon inspection by an authorised Lixil representative to be defective in construction, material or assembly will be repaired or exchanged free of charge.
Replaced items become Lixil’s property. The labour for the replacement of products and spare parts to which this warranty applies will be supplied by authorized representative using licensed plumber.
The Warranty Conditions and exclusions plumbers which apply to the domestic use warranty also apply to this commercial warranty.
EXCLUSIONS
To the fullest extent permitted by law, Lixil excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage.
CLAIM PROCEDURE
For all warranty queries customers are to contact the store where the product was purchased. These details can be found on your purchase invoice. Our goods come with guarantees that cannot be excluded under local country laws including the Australian Consumer Law and the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.